Welcome to স্বাস্থ্যসেবা (Dr Serial). We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our mobile application and web-based services.
By using the App, you agree to the collection and use of information in accordance with this policy. If you do not agree with the terms of this Privacy Policy, please do not access or use the application.
1. Information We Collect
We collect personal information directly provided by you to enable the app functionality, register accounts, and manage appointment bookings. The types of personal data include:
| Category | Specific Data Elements | Purpose |
|---|---|---|
| Account Credentials | Name, Phone Number, Password (encrypted) | To register, authenticate sessions, and allow secure logins. |
| Patient Details | Patient Name, Age, Gender, Phone Number | To book serials/appointments at chambers. |
| Doctor / Chamber Details | Doctor Name, Phone, Specialty, Qualification, Gender, Fee, Profile Image, Chamber Address, Schedule Days, and Timings | To construct doctor profile listings and organize booking queues. |
| Device Information | App version name, OS type, network status | To identify target app updates and enforce version compatibility. |
2. How We Use Your Information
We use the collected information for the following specific operational purposes:
- To create and maintain your user or doctor account.
- To allow patients to reserve serial appointment numbers at selected medical chambers.
- To share appointment reservations with the specific doctor/chamber management you selected.
- To send dynamic status alerts, verification codes (OTPs), and update alerts.
- To enforce security protocols and prevent unauthorized access or account duplication.
3. Information Sharing and Disclosure
We value your privacy and do not sell, trade, or share your personal information with external third parties. Information is only shared under the following conditions:
- With Selected Medical Chambers: Patient details (name, age, phone) are visible to the specific chamber and doctor you booked an appointment with, solely for coordinating the consultation.
- Legal Compliance: We may disclose information if required to do so by applicable laws or in response to valid requests by public authorities.
4. Data Security
We implement appropriate technical security measures to protect your personal data. All user passwords are encrypted using secure BCrypt hashing algorithms before being stored in our database. While we strive to protect your personal information, please note that no method of transmission over the Internet or database storage is 100% secure.
5. Access and Control Rights
You have full control over your personal data. Specifically, you can:
- Update Details: Access and edit your registration data (name, phone, credentials, profile photo) at any time inside the App profile section.
- Request Deletion: Permanently erase your account, active bookings, chamber registries, and profile details from our database.
6. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this document. You are advised to review this page periodically for any changes.
7. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:
Email: dreamitstore.contact@gmail.com
Developer: Rinku Malakar